Growth & Retention

Grow balances. Keep loyal customers. Defend today’s book.

Predictive and agentic AI that accelerates Net New Money, multiplies cross-sell, and reduces churn

iTuring AI growth and retention identifies the right segment for every product, targets messaging and price at a market of one, and provides evidence-backed forecasts to win new capital, defend share, and keep policyholders active.

18

banks and insurers live

140

Use Cases

Measurable gains in deposits, balances, lifetime value

$45M+

new capital delivered in 90 days

1.9x

reduction in collection operations costs

29%

reduction in churn and lapse

Growth fails when targets are wrong, churn is invisible until too late.

Broad campaigns waste spend on fence-sitters and miss high potential customers. Retention programs are reactive, not predictive. iTuring uses predictive intelligence and autonomous outreach to produce documented growth and measurable retention gains

From scattered data to proven results in three steps

Pinpoint

Data Accelerator identifies high-value segments using 25,000 pre-built features - deposits, cross-sell potential, and churn risk - in real time, not retrospectively.

Predict

AutoML trains champion models using competing algorithms and hyperparameter optimization to forecast deposit growth, product uptake, and retention. Deploy with A/B testing and complete explainability.

Personalize

AI generates customer-specific offers and timing. Platform captures every outcome - uplift, retention, loss prevention - with audit-ready documentation for examiners.

Documented proof of growth and risk controls

Immutable records of every model, campaign, and result

Full lineage for data, features, and models

Regulatory evidence packs for NNM, upsell, and retention campaigns

How leading institutions grow faster and lose less

NNM Propensity

Precision targeting for campaigns generates $45M+ new deposits in 90 days with clear OOT validation.

Cross-Sell Uplift

Next-best product and pricing lift sales up to1.9x compared to standard campaigns.

Churn Defense

Lapse reduction programs for insurance and banking with agentic outreach and 29% fewer losses.

Growth intelligence that fits anywhere

Integrates with core banking,  product, and CRM platforms for banks, insurers, fintech; unlocks cross-sell and upsell for digital, branch, and agent.

Plug into campaign and CRM systems.

Low-latency scoring APIs for channels and sales.

Full uplift and retention dashboards for business and committees.

Built for marketing, product, and loyalty teams

Deposit/Balance Marketing

target, lift, and log new funds

CX/Product

double conversion and remove siloes via AI

Retention/Churn

predict and prevent losses before they occur

Risk/Gov

full audit evidence on all growth and retention motions

Grow with AI that proves its impact

Frequently Asked Questions

How is NNM uplift proven and tracked?

Documented cohort validation, model explainability, and OOT uplift; every program comes with exam-ready proof packs. 

All digital, branch, and agent channels for new funds, cross-sell, and retention outreach.Up to 60% reduction in collection costs and manual agent time, with 10x ROI delivered in 4 months.

Integrate via our accelerator: most teams see uplift and full dashboards inside four weeks.

Full auditing lineage, model governance, and regulatory evidence are part of every campaign and offer.

Tarika Bhutani

Senior Director – Sales and Marketing Operations

Tarika is a market development leader driving global growth through strategic partnerships and go-to-market initiatives.

 

She focuses on expanding enterprise adoption of AI solutions across international markets, working closely with partners and clients to enable data-driven transformation.

 

Her work centres on scaling enterprise AI through partner-led growth and direct customer engagement, supporting organisations in implementing impactful, data-driven solutions worldwide.

Vipin Johnson

Vice President – Customer Acquisition

Description Goes Here

Rajnish Ranjan

Vice President, Head – Data Science

Rajnish brings over two decades of experience leading data-driven transformation across Fortune 500 organisations.

 

His career spans senior roles at HSBC, Zafin, Cisco, TCS, Nielsen, iQuanti, Symphony, Supervalu, and Harman, delivering measurable cost savings, operational efficiencies, and revenue growth.

 

With experience across banking, retail, telecom, pharma, CPG, and digital marketing, he leads cross-functional teams at iTuring.ai to deliver advanced analytics, machine learning, and AI solutions.

Aishwarya Hegde

VP Operations & Content Head

Aishwarya has been instrumental in building iTuring.ai from inception and continues to manage core operations across the organisation. Her responsibilities span project operations, financial planning, and evaluating future expansion opportunities.

 

Prior to iTuring.ai, she worked with Market Probe and WNS Research & Analytics, delivering high-impact decision support and actionable analysis for IBM with a record of zero errors.

 

Aishwarya holds a postgraduate degree in Data Science and Machine Learning from Manipal University.

Bryan McLachlan

Managing Director – Africa

Bryan has 30 years of experience driving innovation and growth across technology, banking, insurance, and retail.

 

Prior to iTuring.ai, he held executive leadership roles at Instant Life, AIG, Nedbank, FNB, and TransUnion. He focuses on enabling enterprises to adopt AI and machine learning within trusted, governed, and risk-managed frameworks.

 

Bryan holds a Master’s degree in Commerce from the University of Johannesburg.

Mohammed Nawas M P

Co-Founder, VP Product Development

Nawas brings 20 years of experience in designing and delivering cloud-native software and data systems. He has held senior technology roles at HCL, Radisys, Kyocera, and Mindtree, leading large development teams and complex product builds.

 

At iTuring.ai, he oversees product roadmap and customer delivery, applying cloud-first thinking, deep systems expertise, and a focus on building robust, scalable AI solutions that challenge industry norms.

 

He is a graduate of Rajiv Gandhi Institute of Technology.

Amit Kumar

Amit is a technology architect with over 18 years of experience designing data-intensive systems and enterprise analytics platforms. He has built highly scalable products across open architecture models and virtualised infrastructure, aligning deep technical detail with business requirements for AI and ML solutions.

 

Prior to iTuring.ai, he held senior technical roles at Radisys and Aricent. Amit leads platform architecture with a focus on governance, lineage, and traceability.

 

He holds a First Class with Distinction BTech in Computer Science from Cochin University.

Valsan Ponnachath

President, COO and Co-founder

Valsan brings over two decades of global leadership across sales, professional services, and product operations in technology and SaaS enterprises.

 

Prior to iTuring.ai, he held senior executive roles at Fiserv, Cisco, and Sun Microsystems, most recently serving as Senior Vice President at Fiserv overseeing global system integration and international professional services. Based in California, he leads iTuring.ai’s growth in the Americas.

 

Valsan holds an MBA from the University of Nebraska and a BE in Computer Science from Bangalore University.

Suman Singh

Founder & CEO

Before founding iTuring.ai in 2018, Suman led analytics at Zafin and Fiserv as CAO and General Manager Analytics, delivering enterprise-scale solutions still running in production.

 

His work includes fraud detection systems saving clients over $19M, patented Customer Relationship Score methodology, and price optimisation recognised by the INFORMS Edelman Award (2014). He has authored multiple research papers and pioneered the data-to-value approach.

 

Suman holds a Master’s in Statistics from CCS HAU and a Bachelor’s in Agricultural Engineering from BHU.